Customer Service Incident Coordinator (Dutch Speaking)

Location: Contractual Remote – UK. Occasional in-person attendance at work-related events may be required.

Company

hirify.global’s Sontiq business provides identity protection and cyber safety support for consumers affected by identity theft, fraud, and data breaches.

What you will do

• Conduct telephone interviews with customers affected by fraud, identity theft, and data breaches.
• Review case information, assess incident severity, and determine appropriate next steps.
• Provide empathetic guidance, manage expectations, and explain available support and remediation options.
• Coordinate communications between customers, clients, internal specialists, creditors, government agencies, and other third parties.
• Document case information and supporting evidence, escalate specialist cases, and coordinate updates across teams.

Requirements

• Fluent Dutch and English, written and verbal.
• Previous customer service experience in a fast-paced, customer-facing, or support environment.
• Strong communication, interpersonal, organisational, analytical, and decision-making skills.
• Ability to manage multiple cases and maintain accurate records.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, plus experience with customer service, case management, or CRM platforms.

Culture & Benefits

• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and a bonus day off for your birthday.
• Contributory pension scheme and access to the Employee Stock Purchase Plan.
• Private healthcare and physical, mental, and financial wellbeing programmes.
• Flexible policies supporting work-life balance, inclusion, diversity, and professional development.

Hiring process

• Most recruitment steps are conducted virtually by phone and video.
• Any required in-person interview will be communicated by the recruiter.