Sr. Manager, Engagement Operations (Healthcare)

Location: Remote or hybrid options are available in the United States, with locations including Boston, Nashville, New York, and Washington, DC. Periodic travel to practice sites or Chamber offices may be required.

Company

hirify.global is rebuilding cardiology around outcomes through clinical expertise, technology, data, operational tools, and AI-enabled human care.

What you will do

• Map and refine the end-to-end member journey across activation, engagement, retention, and longitudinal care.
• Build and optimize multi-channel lifecycle campaigns across email, SMS, phone, and print.
• Architect Chamber’s HubSpot instance, including workflows, automations, segmentation, data hygiene, and permissions.
• Establish campaign build and QA processes, execute A/B tests, and close journey gaps through targeted interventions.
• Own SMS operations, including toll-free and 10DLC registration, opt-in/opt-out compliance, deliverability, and number provisioning.
• Manage external design, agency, print, and other engagement vendors, including scope, timelines, quality, invoicing, and escalation.

Requirements

• 10+ years of experience in lifecycle marketing, CRM or marketing operations, or member/customer engagement.
• Hands-on experience building workflows, campaigns, integrations, and data governance from scratch.
• Experience with marketing automation platforms such as HubSpot, Braze, Iterable, or Customer.io.
• Experience executing automated multi-channel campaigns across SMS, email, direct mail, and related channels.
• Knowledge of email deliverability, including SPF, DKIM, DMARC, list hygiene, and spam complaint management.
• Familiarity with SMS compliance and deliverability requirements, including 10DLC, toll-free registration, TCPA, and opt-in/opt-out management.

Nice to have

• Experience in healthcare or value-based care.
• Experience building programs from scratch at an early-stage company.
• Experience managing print or direct mail production vendors.

Culture & Benefits

• Work in a cross-functional Care Operations environment with Care Teams, Product, Network Operations, Data, and external partners.
• Operate in a fast-moving, ambiguous environment with broad ownership and hands-on problem solving.
• Values include low ego, empathy, courage, ownership, and grit.
• Remote or hybrid work options are available, with periodic travel to practice sites or offices.

Hiring process

• Within the first 90 days, document existing journeys, HubSpot systems, and vendor relationships.
• Establish campaign QA, data hygiene, and vendor management standards.
• Launch a full lifecycle journey and present engagement metrics and a scaling roadmap to leadership.