Senior Digital Customer Experience Manager (SaaS)

Location: Remote within the USA. Applicants located within 45 miles of the Westlake/Dallas, Texas office should work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays.

Annual base salary: $133,000–$175,000 USD, with potential bonuses and additional benefits.

Company

hirify.global provides a technology skills development platform with courses, assessments, and immersive learning experiences for individuals, companies, and government organizations.

What you will do

• Build, launch, and continuously improve digital customer journeys across all lifecycle stages, segments, and regions.
• Translate business needs into trigger logic and communication journeys, then personally build and ship the programs.
• Create metrics and testing frameworks to measure digital program performance.
• Analyze customer behavior and usage data to identify retention opportunities, churn risk, and expansion signals.
• Integrate courses, webinars, and other Customer Education content into journeys to increase discovery and engagement.
• Partner with Marketing, Customer Success, RevOps, Support, Product, and other teams while sharing insights and results with business leaders.

Requirements

• Bachelor's degree.
• 8+ years of experience building and delivering large, cross-functional initiatives as an individual contributor.
• 3+ years of hands-on experience with CRM platforms and GTM or sales operations data.
• Experience designing and personally implementing customer journeys or programs for SMB through enterprise customers.
• Hands-on experience analyzing customer behavior data with data or analytics tools.
• Experience with SaaS sales and renewal cycles, strong communication, self-directed execution, and comfort with ambiguity.

Nice to have

• Hands-on experience with Gainsight.
• Familiarity with Salesforce or Pendo.
• MBA.

Culture & Benefits

• Blended work environment supporting collaboration, flexibility, and connection across teams.
• Inclusive culture focused on belonging and participation.
• Learning and professional growth opportunities.
• Competitive compensation and bonus eligibility.
• Comprehensive medical coverage, unlimited PTO, wellness reimbursement, and professional development funds.