Senior Client Success Manager (Healthcare)

Location: Remote within the United States; candidates residing in AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OK, OR, PA, RI, TN, TX, VA, WA, WI, or WY. ET/CT time zone location preferred.

Company

hirify.global provides RethinkCare, a web-based clinical support platform for neurodiversity, parental success, professional resilience, and personal wellbeing.

What you will do

• Manage relationships with strategic clients, HR decision makers, business leaders, benefit consultants, and vendor partners.
• Develop communication and engagement strategies to increase utilization of RethinkCare tools and services.
• Monitor customer and member utilization trends, interpret data, and create action plans.
• Resolve complex client inquiries and coordinate solutions with product, operations, consulting BCBA, and other internal teams.
• Lead monthly meetings, quarterly or annual strategy sessions, contract renewals, and client communication initiatives.
• Communicate client status, improvement opportunities, and value-enhancement strategies to hirify.global leadership.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 8 years of experience working directly with clients, including HR departments, brokers, consultants, third-party vendors, and C-suite stakeholders.
• Strong customer service, communication, prioritization, and independent problem-solving skills.
• Ability to manage complex situations through resolution and collaborate effectively across departments.
• Ability to analyze data and present program impact to clients.
• Knowledge of the healthcare landscape, mental wellbeing market, and customer business priorities.

Nice to have

• Experience with Microsoft Office Suite, Salesforce, Gainsight, or other client support systems.

Culture & Benefits

• Health, dental, and vision benefits.
• Flexible paid time off and 11 paid company holidays.
• 401(k) with company matching.
• Parental leave.
• Access to the RethinkCare platform supporting neurodiversity in the workplace.
• Inclusive workplace committed to equal opportunity and reasonable accommodations.