Enterprise Customer Success Manager (Cybersecurity)

Location: Remote from Spain; the role supports the EMEA team.

Company

hirify.global develops cybersecurity products and services focused on protecting identity environments, including Active Directory and Entra ID.

What you will do

• Manage success plans for strategic enterprise customers across onboarding, implementation, adoption, renewal, upsell, and cross-sell.
• Track and report customer health, satisfaction, retention, growth, and business outcomes.
• Act as the customer voice by sharing product insights and collaborating with Product Development, Technical Delivery, Sales, and Support.
• Lead product training, health checks, workshops, upgrades, and ongoing customer development programs.
• Maintain accurate customer records and identify references and case study opportunities.
• Improve processes and systems for the broader Customer Success program.

Requirements

• 5+ years of experience as a Customer Success Manager, technical account manager, or in a related customer-facing role within a cybersecurity SaaS company.
• Hands-on experience enabling security products, conducting product health checks, tuning alert and response rules, and remediating Active Directory and Entra security posture vulnerabilities.
• Knowledge of cybersecurity concepts and domains, including NIST incident response, MITRE ATT&CK, APTs, network security, EDR/XDR, cloud security, IAM, SIEM, zero trust, and threat intelligence.
• Understanding of on-premises and cloud architectures across AWS, Azure, and GCP, plus familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2.
• Experience with customer onboarding, success planning, forecasting, risk mitigation, consultative selling, renewals, and expansion.
• Fluent Spanish and English are required.

Nice to have

• Experience with Salesforce and Active Directory.
• Italian language proficiency.

Culture & Benefits

• Work remotely from Spain as part of a global EMEA-facing team.
• Purpose-driven environment focused on curiosity, integrity, initiative, growth, and work-life balance.
• Employee experience centered on support, empowerment, and professional development.