Customer Success Technical Advisor (Cybersecurity)

Location: Germany, off-site

Company

TrendAI™, hirify.global’s enterprise AI security business unit, provides AI visibility and consolidated cybersecurity through the TrendAI Vision One™ ecosystem.

What you will do

• Act as the primary technical advisor for strategic enterprise customers after deployment, focusing on measurable security outcomes.
• Contribute technical milestones to customer success plans, including platform adoption, upgrades, and feature deployments.
• Lead onboarding, deployment guidance, architectural reviews, configuration audits, and technical workshops for customer SOC and SIEM teams.
• Provide technical oversight during critical security events and recommend measures to strengthen customer security posture.
• Perform deep-dive root cause analysis and develop long-term recommendations to prevent systemic failures.
• Coordinate with Product Engineering, R&D, and Sales Engineering while maintaining account health records, environment maps, playbooks, and operational reports.

Requirements

• Fluent written and spoken German and English.
• 10 or more years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
• Strong knowledge of NIST, MITRE ATT&CK, SIEM/SOC operations, and endpoint and network defense technologies.
• Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud infrastructure across AWS, Azure, and GCP.
• Excellent communication skills for explaining complex technical risks to executive stakeholders, together with strong analytical and documentation abilities.
• A bachelor’s degree in Engineering, Computer Science, or an equivalent qualification is preferred.

Nice to have

• Technical certifications such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications.

Culture & Benefits

• Off-site work arrangement in Germany.
• Collaboration in a global, multicultural workforce.
• Equal opportunity workplace committed to diversity and non-discrimination.