Regional Account Manager, LATAM (Fintech)

Location: Remote in Brazil

Company

hirify.global develops AI-powered technology that helps banks, payment networks, and acquirers detect and prevent fraud, money laundering, and other financial crime at scale.

What you will do

• Own the customer lifecycle from onboarding through renewal, monitoring adoption, usage, satisfaction, and customer health metrics.
• Prevent churn, drive timely renewals, and align solution usage with each client's strategic business goals.
• Identify upsell and usage expansion opportunities, design growth plans with Marketing, and support new implementations or module extensions with business cases and ROI analyses.
• Manage executive and key stakeholder relationships, including regular Quarterly Business Reviews.
• Gather customer feedback and coordinate Support, Product, Marketing, Risk Consulting, and User Enablement teams.

Requirements

• Bachelor's degree in Technology, Business, or a related field.
• 10+ years of experience in customer-facing consulting, customer support, or account management roles involving issue resolution and stakeholder management.
• Strong understanding of fraud prevention, preferably in banking or acquiring.
• Ability to analyze data, provide actionable insights, communicate technical concepts to technical and non-technical audiences, and influence stakeholders.
• Strong project management, organizational, reporting, commercial, and business skills, with the ability to work autonomously and take ownership.
• Fluent English in written and verbal communication.

Culture & Benefits

• Collaborative environment with colleagues distributed across the globe.
• Training, manager support, and one-on-one onboarding during the first 30 days.
• Virtual or onsite shadowing with colleagues depending on work location.
• Access to company and team information, ongoing projects, and cross-functional collaboration.