Customer Success Manager (Fintech)

Location: Fully remote within the listed locations: London, Germany, Mariehamn, Espoo, and Spain

Company

hirify.global is a global payments partner providing cloud-native issuing, embedded compliance, fraud intelligence, digital wallets, and card programme solutions for brands, banks, and fintech companies.

What you will do

• Build and maintain trusted partnerships with high-value enterprise customers.
• Act as the primary commercial advisor for executive stakeholders, handling strategic guidance and escalations.
• Develop account plans and drive expansion through upselling, cross-selling, and solution adoption.
• Lead quarterly and executive business reviews focused on KPIs, ROI, customer progress, and future opportunities.
• Monitor customer health signals, mitigate risks, and advocate for customer needs internally.
• Coordinate Sales, Product, Delivery, Finance, Legal, and Technical Delivery teams to achieve customer outcomes.

Requirements

• 5+ years of experience as a Senior Customer Success Manager, Key Account Manager, or in a similar client-facing role.
• Professional experience in payments, fintech, or financial services.
• Proven success managing and growing complex enterprise accounts with multiple stakeholders and business units.
• Strong commercial skills, including upselling, expansion, and strategic account development.
• Experience working with C-level stakeholders and understanding financial regulations, compliance, BaaS, embedded finance, or issuer and processor products.
• Fluent English is required. Additional European languages are a plus.

Nice to have

• Experience working with banks, fleet and mobility customers, or employee benefits customers.
• Additional European language skills.

Culture & Benefits

• High autonomy, ownership, and freedom to make decisions.
• Flexible remote work and work-life balance, including the ability to work from anywhere for up to 30 days.
• Up to five weeks of annual vacation and paid family leave, subject to country regulations.
• Employee stock option programme and regularly reassessed competitive salaries.
• Healthcare, pension, phone, lunch, wellbeing, and insurance benefits depending on location.
• Team activity budget and a company-wide event.