Account Manager (Fintech)

Location: New York City, United States; onsite at least 3 days per week

Salary: $120,000–$180,000 per year

What you will do

• Own a portfolio of strategic enterprise B2B accounts and drive retention, expansion, renewals, upsell, and cross-sell outcomes.
• Drive product adoption and lead quarterly and executive business reviews using account data and performance metrics.
• Serve as the primary point of contact for account health, including integration, data, and configuration issues.
• Lead onboarding and complex implementations, coordinating Product, Risk, Engineering, Legal, and Finance Operations with customer stakeholders.
• Translate customer feedback and pain points into actionable input for Product and Engineering.

Requirements

• 3+ years of account management experience with enterprise B2B accounts.
• Strong presentation skills and the ability to lead executive-level business reviews.
• Experience leading complex customer implementations or expansions.
• Deep technical background, including software development, code reading, SQL, log analysis, and integration debugging.
• Effective use of AI, including for technical work.
• Must be authorized to work in the United States at the time of application and able to work onsite in New York City at least 3 days per week.

Nice to have

• Background in fintech, credit, underwriting, or lending.
• Experience with accounts receivable, invoicing, or B2B payments software.
• Experience at an early-stage or high-growth company.

Culture & Benefits

• Mission-driven culture with a strong focus on personal growth.
• Stock options for all full-time employees.
• Health, dental, and vision plan options.
• Relocation assistance and work visa sponsorship are not available.