IT Support Specialist

Location: Office-based IT support duties are required, including maintaining meeting rooms and shared equipment; the specific office location is not stated.

Company

hirify.global provides an enterprise platform that combines AI enablement, network access, data protection, identity, and endpoint control in a secure workspace.

What you will do

• Serve as the primary point of contact for hardware, software, and access-related IT requests.
• Diagnose and resolve technical issues through remote sessions and direct employee interaction.
• Own support requests from initial troubleshooting through resolution or escalation.
• Provision devices and provide basic technical guidance for new employees.
• Collaborate with internal teams to improve IT processes, tools, and the employee experience.
• Maintain office IT infrastructure, including meeting rooms and shared equipment.

Requirements

• 4–6+ years of experience in IT support or helpdesk roles.
• Working knowledge of identity and device management tools such as Okta or Active Directory; Okta certification is required.
• Experience supporting macOS and Windows environments and device management solutions.
• Proficiency in Microsoft Office Suite and experience managing conference room scheduling and audiovisual equipment.
• Experience in a startup organization or an IDF unit.
• Fluent English for documentation, policies, and vendor interaction.

Nice to have

• Experience supporting printers, peripherals, and meeting room systems.
• Scripting or automation skills.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, short-term disability, and long-term disability insurance.
• 401(k) with company contributions.
• Paid time off and 12 company holidays.
• In-office wellness instruction and daily lunches for office-based roles.