IT Service Technician

Location: Yardley, Pennsylvania, United States; hybrid. Occasional travel to company locations may be required.

Company

hirify.global is hiring an IT Service Technician to support employee technology and end-user productivity across onsite and remote environments.

What you will do

• Provide day-to-day desktop and end-user support for onsite and remote employees.
• Install, configure, troubleshoot, maintain, and upgrade hardware, software, peripherals, and business technology systems.
• Monitor service desk tickets, provide timely updates, and document issues, solutions, procedures, and service activities.
• Track technology assets and equipment inventory, and assist with ordering IT hardware, software, and supplies.
• Support technology deployments, system rollouts, and proactive maintenance of end-user devices.

Requirements

• Bachelor’s degree in Information Technology or an equivalent combination of education and experience.
• At least 3 years of IT support or service desk experience.
• Experience supporting Apple computers, macOS, Microsoft operating systems, and Microsoft 365.
• Experience with Apple Business Manager, Mobile Device Management solutions, Active Directory, and desktop imaging or deployment processes; Jamf experience is preferred.
• Knowledge of Microsoft Office, Adobe Creative Cloud, Acrobat, Azure, AWS, cybersecurity, endpoint protection, and data security best practices.
• Strong troubleshooting, customer service, communication, organization, documentation, prioritization, and collaboration skills.

Nice to have

• Experience with Jamf.
• Experience supporting audio/video collaboration tools and related technologies.

Culture & Benefits

• Hybrid work supporting both onsite and remote users.
• Opportunity to work independently and collaboratively in a fast-paced environment.
• Role includes exposure to diverse end-user technologies and ongoing technology learning.