IT Support Engineer (AI)

Location: San Francisco, CA; hybrid with onsite work during standard business hours. Travel to other West Coast offices may be required, and occasional evening calls with APAC teammates and after-hours maintenance may occur.

Salary: $40–50 per hour

Company

hirify.global builds hardware and software that capture, structure, and utilize intelligence from conversations, serving more than 2.5 million users worldwide.

What you will do

• Provide first-line IT support in person, through chat, and via the service desk.
• Troubleshoot hardware, software, accounts, access, networking, peripherals, conference rooms, AV equipment, printers, and office networks.
• Manage employee onboarding and offboarding, including account provisioning, laptop deployment, access changes, device recovery, and data transfers.
• Track hardware inventory, purchasing requests, and the device lifecycle.
• Support identity and access management, including SSO, MFA, and user lifecycle administration.
• Manage macOS and Windows devices through MDM and improve service desk workflows, automations, documentation, and self-service resources.

Requirements

• 1–3 years of experience in IT support, help desk, or desktop support.
• Strong troubleshooting skills with macOS and Windows.
• Experience administering Google Workspace, Microsoft 365, or a similar SaaS productivity suite.
• Familiarity with ticketing or ITSM systems.
• Clear communication, strong organization, careful documentation, and asset-tracking skills.
• Ability to work onsite during standard business hours and regularly lift and carry equipment weighing up to 50 lbs.

Nice to have

• Experience with Okta, Entra ID, JumpCloud, Jamf, Kandji, Microsoft Intune, Apple Business Manager, or Windows Autopilot.
• Basic networking knowledge, including DNS, DHCP, VLANs, and Wi-Fi.
• Scripting or automation experience with Bash, Python, or PowerShell.
• Experience in a fast-growing startup or multi-office company.
• Relevant certifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional.

Culture & Benefits

• Work with a global IT team across the US and APAC.
• Participate in a fast-growing, profitable company focused on human–AI interaction.
• Access global exposure, continuous learning, and career development opportunities.
• Work in an innovation-focused and collaborative environment.