Contract Performance Lead

Location: Hybrid working, with three days in the office and two days working from home, based in Birmingham, Leeds, Manchester or Marlow, United Kingdom.

Company

hirify.global helps customers adopt technology and supports long-term customer success through sales, service delivery, procurement and vendor management.

What you will do

• Lead contract governance across customer obligations, SLAs and KPIs.
• Identify delivery risks and create recovery plans to support customer retention.
• Hold internal stakeholders accountable for contractual commitments and service delivery.
• Coach and develop a customer performance team.
• Build trusted customer relationships and identify opportunities for growth.

Requirements

• Experience in contract management, customer success or service delivery.
• Strong commercial awareness and ability to interpret contractual commitments.
• Experience leading and developing customer-facing teams.
• Confidence influencing and challenging stakeholders at all levels.
• Excellent communication, relationship-building and analytical skills.

Culture & Benefits

• Hybrid schedule with three office days and two home-working days.
• Flexible working hours with flexibility around start and finish times.
• Flexibility around school pick-ups and drop-offs.
• Environment focused on personal growth, collaboration and challenging the status quo.