Help Desk Analyst III (IT Support)

Location: Onsite at the Bothell, Washington office, United States. Travel: 10% domestic or international. U.S. person or qualifying U.S. immigration status is required for export-control and government-contract work.

Salary: $28–$42 USD per hour, plus bonus, equity, and benefits.

Company

hirify.global develops quantum computing, networking, sensing, and security solutions for customers across industries including drug discovery, materials science, finance, logistics, cybersecurity, and defense.

What you will do

• Provide comprehensive IT support to more than 1,100 global users through phone, messaging, and in-person interactions.
• Configure, deploy, maintain, and troubleshoot desktop hardware, software, peripherals, mobile devices, and printing services.
• Set up and support audiovisual equipment for onsite meetings and earnings calls, including Zoom and Neat systems.
• Support executives in the Bothell and College Park offices and resolve escalated, complex, or time-sensitive issues.
• Train Tier I and II help desk technicians and deliver hardware and application orientation for employees.
• Maintain ITSM processes, incident documentation, root-cause solutions, and global knowledge-base articles.

Requirements

• Bachelor’s degree in IT or equivalent end-user service desk experience.
• At least 3 years of IT experience in a similar role using ITSM tools such as Jira.
• Understanding of IDP and MDM concepts in a modern IT environment.
• Experience supporting hardware from Dell, Boxx, and Apple, as well as SaaS applications and collaboration tools including Jira, Confluence, Slack, and Zoom.
• Strong interpersonal, communication, analytical, organizational, and problem-solving skills.
• Must meet applicable U.S. person or qualifying U.S. immigration-status requirements for export-controlled technology and government-contract work.

Nice to have

• Experience with SSH/RDP, Linux, Windows, macOS, Google Workspace, CrowdStrike, Parallels, and VMware.
• Knowledge of networking fundamentals including DNS, DHCP, and TCP/IP.
• Experience with endpoint security, virtualization, cloud environments, research, and root-cause analysis.
• Strong written and verbal communication with technical and non-technical audiences.

Culture & Benefits

• Autonomy, productivity, respect, and an inclusive workplace focused on equal opportunity.
• Medical, dental, and vision insurance with matching 401(k).
• Unlimited paid time off, paid holidays, and parental or adoption leave.
• Legal insurance and a home technology stipend.
• Non-exempt position eligible for overtime under company policies.