Content Designer II (Fintech)

Location: Remote within the UK. The role is remote-first, with occasional in-person work and an in-person onboarding experience.

Base pay: £80,000–£118,000 per year.

Company

Affirm develops financial products that help people pay over time through clear, predictable experiences without hidden fees.

What you will do

• Shape user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• Collaborate with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from discovery through launch and optimization.
• Identify content and usability opportunities using customer research, experimentation, feedback, and data.
• Write clear, accurate, concise product content for in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• Participate in design sprints, critiques, content reviews, and product discussions while advocating for clarity, accessibility, and content-first design.
• Contribute to style guides, writing guidelines, reusable patterns, team artifacts, and shared content design practices.

Requirements

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field.
• Experience designing for web and native digital products, supported by a portfolio showing strong UX writing and shipped product experiences.
• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.
• Ability to work independently on defined projects, navigate ambiguity, connect content decisions to customer needs and business goals, and move work forward.
• Experience collaborating with product managers, designers, researchers, engineers, legal, compliance, marketing, or brand partners.
• Clear communication skills, including explaining rationale, inviting feedback, building alignment, and advocating for customers.

Nice to have

• Experience in financial services or other regulated industries.
• Experience with native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.

Culture & Benefits

• Remote-first work with flexibility within the country of employment.
• 100% subsidized medical coverage, including coverage for employees and dependents, plus dental and vision benefits.
• Monthly stipends for technology, health, and wellness spending.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan with the opportunity to buy Affirm stock at a discount.
• Inclusive interview process with accommodations available for candidates with disabilities.