Delivery Program Manager (AI/Cloud-Native)

Location: Australia; remote

Company

hirify.global builds developer tools and infrastructure products including hirify.global Desktop, hirify.global Hub, and hirify.global Scout, serving developers and enterprise customers worldwide.

What you will do

• Manage customer engagements from scoping and kickoff through delivery, handoff, and retrospectives.
• Run governance cadences, track milestones, manage risks and dependencies, and handle escalations.
• Review technical assumptions in scopes and Statements of Work with solution architects.
• Build reusable delivery assets including playbooks, runbooks, SOW templates, reference architectures, and onboarding guides.
• Create fixed-scope professional services offerings with defined outcomes, durations, and pricing inputs.
• Build intake, capacity planning, risk management, KPI reporting, change-order, and delivery governance processes.

Requirements

• 8+ years of experience in technical program management, professional services, forward-deployed engineering services, or equivalent cross-functional roles.
• Experience delivering implementation, migration, or adoption engagements to enterprise customers at a B2B SaaS, developer tooling, or infrastructure software company.
• Experience building programs, processes, or operating practices from scratch.
• Strong technical fluency, including participation in systems architecture discussions and understanding of system dependencies.
• Experience with professional services tooling and business systems such as Salesforce, NetSuite, or PSA tools.
• Excellent written and verbal communication, structured problem solving, facilitation, systems thinking, and personal accountability.

Nice to have

• Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator.
• Experience with Looker, Tableau, or similar analytics tools.
• Experience scaling a professional services, delivery, or support services organization.
• Experience working with third-party partners and systems integrators.

Culture & Benefits

• Remote-first work from home with offices in Seattle and Paris for connection and collaboration.
• Flexible scheduling and generous paid time off, including quarterly Whaleness Days and an end-of-year break.
• Home office support and a technology stipend of US$100 net per month.
• Annual learning and development stipend for conferences, courses, and certifications.
• Paid parental leave, equity for full-time employees, and country-specific medical, retirement, and holiday benefits.

Hiring process

• Interview recordings may be used with the candidate's explicit consent.
• AI-assisted tools may be used during the recruiting process.