Training Coordinator (Fintech)

Location: Milton Keynes, Buckinghamshire, United Kingdom; hybrid with 3 days a week in the office

Company

hirify.global is a UK fintech using AI and Open Banking data to provide fair, affordable personal finance and consumer lending.

What you will do

• Plan and manage training schedules across Customer Service, Collections, Credit Operations and new business lines.
• Organise classroom and virtual sessions, including rooms, trainers, system access, equipment and joining instructions.
• Coordinate new starter induction, shadowing, buddy pairings, role-play tasks and competency sign-offs.
• Develop and maintain training materials, e-learning content, job aids and Confluence operating procedures.
• Maintain attendance, training and competency records, prepare management information, and coordinate statutory and regulatory training.
• Assess training needs, deliver targeted refresher training, evaluate outcomes, and manage external trainers, purchase orders, invoices and budget tracking.

Requirements

• Experience coordinating training, learning and development, or onboarding, ideally in a contact centre or financial services environment.
• Strong communication, organisational and prioritisation skills with excellent attention to detail.
• Understanding of adult learning principles and e-learning techniques.
• Confidence using Microsoft Office, PowerPoint and spreadsheets for tracking and reporting.
• Ability to maintain accurate, audit-ready records and work with managers, subject matter experts and external trainers.
• Ability to work in a hybrid arrangement with 3 days per week in the Milton Keynes office.

Nice to have

• Experience in an FCA-regulated firm and knowledge of Consumer Duty, CONC, MCOB, SM&CR or T&C regimes.
• Knowledge of instructional design and learning management systems.
• Experience with Confluence or similar knowledge-management tools.
• Training or L&D qualification, such as CIPD Level 3 or a Level 3 Award in Education and Training.

Culture & Benefits

• Equity participation in the company.
• 25 days of annual leave plus 8 bank holidays.
• Two paid volunteering days per year.
• One month of paid sabbatical after four years.
• Employee loan, free gym membership and a team wellness budget.