Customer Success Specialist II - NY

Location: Remote and field-based in New York, United States; ideal candidate resides in New York City and serves all five boroughs. The role requires onsite client visits, travel up to 75%, frequent overnight stays, and possible periods away from the primary work location of 50% or more.

Salary: $63,400–$79,200 annually, plus eligibility for an annual discretionary bonus.

Company

hirify.global operates GovDeals, an online auction marketplace for government and public-sector surplus and seized assets.

What you will do

• Support an assigned portfolio of government and public-sector clients as a secondary point of contact.
• Process surplus assets onsite by cataloging items, preparing descriptions, photographing assets, and uploading listings.
• Review auction listings for accurate presentation, quality, compliance, and adherence to auction best practices.
• Increase client utilization through scheduled outreach, consultative recommendations, training, and presentations.
• Collaborate with territory sales representatives and internal leaders on acquisition, retention, competitive account defense, and re-engagement.
• Provide hands-on field support in indoor and outdoor environments and represent GovDeals professionally with government entities and the public.

Requirements

• At least 1 year of hands-on experience in field operations, customer service, support, logistics, inspections, or a similar role preferred.
• Strong attention to detail, communication, organization, judgment, and ability to work independently with limited supervision.
• Comfort using web-based platforms, digital cameras or mobile devices, email, spreadsheets, and other standard business software.
• Must be willing and able to travel approximately 75% within the assigned territory, including frequent overnight stays.
• Must have a valid driver's license, clean driving record, reliable high-speed internet, and cellular service.
• Must be able to catalog and photograph assets and perform physical activities such as climbing, stooping, and kneeling in varying weather and terrain.

Nice to have

• Associate's degree or coursework in business, public administration, sales, or customer service.
• Experience working with government agencies or public-sector organizations.

Culture & Benefits

• Remote home-office work combined with regular onsite field services.
• Medical, dental, vision, prescription drug coverage, and FSAs.
• 401(k) plan, paid time off, holidays, and paid parental leave.
• Life and disability insurance and an employee assistance program.
• Professional development and tuition assistance.