Customer Success Senior Manager (Crypto)

Location: San Francisco, California, United States. Hybrid work with in-office collaboration expected for 10+ days per month.

Annual base salary: $134,400–$158,000 USD, excluding equity, bonuses, and commissions.

Company

hirify.global develops crypto solutions for financial institutions, businesses, governments, and developers to improve the global financial system.

What you will do

• Drive revenue growth and product adoption across hirify.global’s customer base.
• Deepen customer relationships by understanding technical solutions, organizational structures, decision-making processes, and business needs.
• Scale payments volume, support custody solution implementation, and identify upsell and cross-sell opportunities.
• Advise customers on hirify.global’s solutions and participate in developing new business solutions.
• Conduct financial, business, and value analysis focused on targets such as cost reduction and revenue growth.
• Lead customer initiatives with Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal.

Requirements

• Fluent English required.
• 7+ years of experience in a customer-facing role at financial institutions, fintech companies, or crypto organizations.
• Experience managing multiple stakeholders in complex environments.
• Experience developing and launching modern business solutions involving innovative technology and B2B relationships.
• Strong relationship management, interpersonal, coaching, and cross-functional collaboration skills.
• Self-motivated and proactive approach with the ability to drive impact and achieve ambitious goals.

Nice to have

• Spanish language skills.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders.
• Professional development budget and access to learning opportunities.
• Flexible team and manager decisions regarding in-office collaboration, with 10+ days per month expected.
• Healthcare, retirement, family-forming, family-support, parental leave, vacation, and wellness benefits.
• Equity, bonuses, employee giving match, mobile phone stipend, catered lunches, and stocked kitchens.