IT Service Desk Intern

Location: Las Vegas, Nevada; on-site

Company

TensorWave provides a cloud platform for seamless, secure, reliable, and resilient AI compute at scale.

What you will do

• Provide Tier 1 technical support to employees and triage incoming service desk requests.
• Troubleshoot common hardware, software, account, access, and connectivity issues, resolving or escalating tickets as appropriate.
• Support employee onboarding and offboarding, account administration, access reviews, and software installation.
• Assist with endpoint and asset management, inventory, device preparation, and deployment.
• Maintain IT documentation and knowledge base articles while helping address the support-ticket backlog and operational projects.

Requirements

• Strong customer service skills, empathy, patience, and professionalism.
• Clear written and verbal communication, attention to detail, and willingness to learn.
• Ability to understand employee issues, explain solutions clearly, and maintain a positive support experience.
• Basic familiarity with computer hardware, operating systems, networking, Microsoft 365, Google Workspace, or ticketing systems is preferred.
• Must be authorized to work in the United States.

Nice to have

• Prior IT experience.
• Hands-on familiarity with service desk tools and common workplace technology.

Culture & Benefits

• Paid internship running from May through August for 12 weeks.
• Schedule: Tuesday through Friday, 8 hours per day.
• Inclusive workplace committed to diversity and equal employment opportunity.
• Reasonable accommodations are available during the hiring process.