Customer Success Manager - French Speaking (EdTech)

Location: London, United Kingdom; hybrid or remote working model available

Company

hirify.global is an EdTech company providing AI-powered language-learning courses, community feedback, and real-life lesson content to more than 120 million registered users.

What you will do

• Build strong, long-term relationships with enterprise clients.
• Help customers maximise their use of hirify.global and deliver agreed goals and KPIs.
• Develop engagement and action plans to improve client experience, gross and net retention, and account growth.
• Onboard new customers and help them implement hirify.global within their organisations.
• Translate customer business needs and product requirements into solutions with sales and product teams.
• Drive customer references, case studies, referrals, and awareness of trends in the corporate language market.

Requirements

• 3+ years of experience in Customer Success, client relationship management, or account management within a technology or SaaS business.
• Fluency in French and English.
• Experience working with enterprise-sized clients in a SaaS model.
• Ability to interpret and present client data.
• Entrepreneurial, solutions-focused approach with strong attention to client needs.
• Ability to identify customer problems and develop effective solutions.

Nice to have

• Additional European language skills.
• Experience in the EdTech industry.

Culture & Benefits

• Private health insurance.
• Personal training budget for professional learning, conferences, and events.
• Flexible working hours with hybrid or remote work options.
• Centrally located offices with breakfast, snacks, and fresh fruit.
• Enhanced maternity and paternity leave.
• Team lunches, Friday socials, quarterly team events, and company events.

Hiring process

• CV application review.
• Recruiter conversation followed by a presentation exercise.
• Hiring manager video call and final interview.