Account Success Manager

Location: Reading, Berkshire, United Kingdom; hybrid work with 2 days per week in the local office and the remainder home-based

Company

hirify.global develops technology for Earth sciences that helps organisations understand the underground, manage critical mineral resources, design infrastructure, source renewable energy, and reduce environmental impact.

What you will do

• Build and maintain relationships with customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training with internal resources and track outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers, Sales, and Support on account planning and customer issue resolution.
• Document customer interactions and account activity in the CRM, and prepare usage reports and adoption insights.
• Identify expansion and renewal opportunities and coordinate technical support escalations with subject-matter experts.

Requirements

• 5+ years of relevant industry experience.
• Experience driving customer outcomes and understanding customer challenges and goals.
• Strong communication, influencing, problem-solving, and stakeholder-management skills.
• Ability to develop broad product knowledge and guide customers across a multi-product solution portfolio.
• High emotional intelligence, strong organisation, and the ability to manage complex account portfolios and competing priorities.
• Ability to work from the local Reading office 2 days per week.

Culture & Benefits

• Collaborative, curious environment focused on positive change in how organisations work with the underground.
• Global impact through solutions used in more than 145 countries.
• Inclusive workplace focused on equity, diversity, accessibility, and equal opportunity.
• Location-specific benefits are available; details are provided by the Talent Acquisition Specialist.