2 часа назад
Account Manager, Education (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager, Education (AI): Managing strategic education customers and driving adoption, retention, and measurable value from Kaltura’s AI-powered video platform with an accent on stakeholder engagement, customer health, and institutional learning outcomes. Focus on leading success reviews, developing risk mitigation plans, coordinating cross-functional escalations, and expanding platform usage across faculties, departments, and campuses.
Location: Hybrid, supporting education customers across the United Kingdom and Europe; travel across Europe required 10–15%.
Company
provides AI-enabled video technology for teaching, learning, communication, collaboration, and student engagement.
What you will do
- Manage a portfolio of education customers and build trusted relationships with academic, technical, and administrative stakeholders.
- Align institutional goals with ’s AI-powered platform, including video management, virtual classrooms, student engagement, content creation, and analytics.
- Lead success reviews, executive business reviews, health checks, strategic planning sessions, and customer success planning.
- Drive onboarding, adoption, retention, renewals, and expansion across faculties, departments, campuses, and programmes.
- Monitor customer health and adoption metrics, create risk mitigation plans, and lead customer escalations.
- Coordinate with Product, Professional Services, Support, and Finance while sharing customer insights to influence product development.
Requirements
- 3+ years of experience in Customer Success, Account Management, Educational Technology, Learning Technology, or a similar customer-facing SaaS role.
- Experience managing strategic relationships in education or other complex organisations.
- Proven ability to drive customer adoption, retention, and long-term success.
- Strong consultative relationship management, organisation, account planning, project coordination, and stakeholder management skills.
- Ability to travel across Europe 10–15%.
- Comfort using Salesforce, customer success platforms, Excel, PowerPoint, and account planning tools.
Nice to have
- Experience with higher education institutions, schools, online learning providers, or EdTech organisations.
- Knowledge of LMS/VLE platforms, lecture capture, virtual classrooms, video platforms, and digital learning ecosystems.
- Experience supporting digital learning transformation initiatives.
- Experience with video platforms, collaboration tools, or AI-driven SaaS products.
- Interest in AI for education, student engagement, teaching innovation, and learning outcomes.
Culture & Benefits
- Hybrid, flexible work environment.
- 25 annual leave days excluding public holidays for the UK site.
- Enhanced pension, group life assurance, income protection, critical illness insurance, and optional Vitality health insurance for the UK site.
- Access to coaching, therapy, psychology, and counselling through MyndUp.
- Personal and professional development programmes.
- Occasional cross-company long weekends.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →