Engagement Manager (Legal Tech)

Location: Milan, Italy; on-site

Base salary: €60,520–€71,200 per year, plus equity.

Company

Legora builds an AI-native workspace that helps legal professionals analyze documents and manage end-to-end legal workflows.

What you will do

• Own the post-sale engagement motion for a large portfolio of law firms and corporate legal teams across EMEA.
• Improve and execute tech-led onboarding, enablement, change-management, and adoption playbooks.
• Use automated touchpoints, scaled training, digital value reviews, and success plans to drive firm-wide adoption.
• Monitor customer health, utilization, risks, growth opportunities, renewals, and expansions through internal systems.
• Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support around customer outcomes.
• Translate scaled customer feedback into product roadmap, positioning, and enablement improvements.

Requirements

• Background in scaled customer success, renewal management, customer education, customer operations, or account management.
• Experience designing repeatable adoption playbooks and delivering educational programs through digital channels.
• At least 3 years of experience for Manager level or 5+ years for Senior Manager level in a related field.
• Track record of driving adoption, retention, and expansion across a high-volume client portfolio, including GRR and NRR ownership.
• Technical fluency with customer success and CRM platforms, AI agents, learning management systems, and data visualization tools.
• Excellent Italian and English communication skills are required.

Nice to have

• Experience in high-growth B2B AI or legal technology environments.
• Experience working in fast-paced, early-stage environments.

Culture & Benefits

• Ownership of customer outcomes with visibility across product, go-to-market, and support functions.
• Collaboration with leadership and cross-functional teams to build customer-outcome systems.
• Fast-paced, entrepreneurial working environment focused on high standards and continuous growth.
• Competitive compensation and meaningful equity participation.
• Access to an SMB post-sale engagement team in EMEA and a Stockholm office designed for focused work.