Senior Customer Success Manager - Italian Market (Fintech)

Location: Milan, Italy. Hybrid work environment with in-office collaboration each week; in most locations, the model is four days in-office per week. Flexibility to travel abroad when required.

Base salary: EUR 49,800–72,866.66 annually, plus a 12.5% annual bonus target.

Company

hirify.global provides independent investment insights, data, research, investment management, and financial technology solutions to individual and institutional investors across public and private markets.

What you will do

• Manage and grow the Italian territory for hirify.global Direct, serving as the primary post-sales contact and account partner.
• Build strategic relationships with clients, stakeholders, and buyers while understanding objectives, improving product adoption, and delivering measurable ROI.
• Drive customer satisfaction, renewals, account growth, and potential upsell opportunities in collaboration with sales teams.
• Implement onboarding and training, act as a product expert, and provide senior assistance to increase adoption.
• Own and coordinate the resolution of data, functional, and technical issues, escalating across internal teams until resolution is communicated.
• Collaborate with global data, product, technology, sales, and research teams to communicate feedback and deliver new data sets and product capabilities.

Requirements

• Fluency in Italian and English is mandatory.
• Flexibility to travel abroad when required.
• Strong written and verbal communication and presentation skills.
• Strong client service ethic, organisational skills, and ability to multitask.
• Analytical approach and ability to work effectively in a dynamic environment.
• Creative and strategic problem-solving ability, comfort with ambiguity, and ability to maintain focus and coordination among stakeholders.
• Ability to develop strong internal and external partnerships and collaborate across business and functional areas.
• Strong industry knowledge, investment and analytical skills, and ability to prioritise projects and tasks.
• Sound technical understanding of systems, data collection, and data delivery; deep knowledge of the investment and competitive landscape and market trends affecting clients.
• Bachelor’s degree or equivalent with a strong academic record.

Nice to have

• Fluency in French.

Culture & Benefits

• Global Customer Success team working with colleagues across hirify.global offices worldwide.
• Collaborative and inclusive culture supporting learning and growth.
• Hybrid work model designed to support regular in-person collaboration and flexibility as needs change.
• Additional benefits and tools available to support engagement with global colleagues.