Account Manager - Florence - 12 Month Fixed Term (Hospitality)

Location: Remote from Italy, based in Florence, with regular travel and visits to restaurants across the territory.

Salary: €48,000 for the 12-month fixed-term contract.

Company

hirify.global provides reservation technology for restaurants and helps diners discover and book restaurants, serving more than 70,000 restaurant partners as part of Booking Holdings.

What you will do

• Manage a portfolio of restaurant partners throughout onboarding, adoption, retention, renewal, and account growth.
• Build relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits.
• Help customers configure hirify.global, optimize reservation flows, implement website reservation links, and complete installation handovers to Technical Support.
• Understand customer needs, identify relevant marketing opportunities, support quarterly commercial goals, and contribute to contract renewals.
• Coordinate with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
• Capture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.

Requirements

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.
• Professional fluency in Italian and English, with strong written and verbal communication skills.
• Ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.
• Strong organizational and analytical skills, including prioritization, stakeholder management, data-informed recommendations, and independent work in a field-based role.
• Proficiency with Google Workspace and Salesforce.
• Valid driving license and reliable transportation for regular business travel.

Nice to have

• Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
• Experience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.
• Experience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.
• Knowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Remote work from Italy with a schedule that supports collaboration across global time zones; occasional communication outside regular working hours may be required.
• 26 days of paid vacation and enhanced paid parental leave.
• Company-paid therapy sessions through SpringHealth, a Headspace subscription, and an annual company-wide week off.
• Development Dollars, leadership development, and access to thousands of on-demand e-learning courses.
• Travel discounts and an inclusive workplace with accommodations available during hiring and employment.