Customer Success Manager (Unmanned Systems)

Location: On-site in Gilching, Bavaria, Germany. Mobile work is available one flexible day per week.

Company

hirify.global is a European deep-tech company developing integrated hardware, software, and AI-powered unmanned-system solutions for mission-critical operations across air, land, and maritime domains.

What you will do

• Manage customers and operational stakeholders throughout solution introduction, use, and ongoing operations.
• Coordinate the transition from Sales and Program Management into operational use, tracking responsibilities, actions, and deadlines.
• Capture customer requirements, feature requests, and feedback, and coordinate their assessment and prioritisation with Solution Architecture, Product Management, and Engineering.
• Prepare customer reports, status updates, action plans, decision papers, KPI analyses, and improvement recommendations.
• Coordinate collaboration across Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support.
• Manage escalations, recurring incidents, customer expectations, operational models, training approaches, and support concepts.

Requirements

• University degree in business, engineering, computer science, aerospace, or a comparable qualification.
• Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support.
• Understanding of complex technical systems and their technical, operational, and commercial interdependencies.
• Strong communication, organisation, facilitation, stakeholder-management, and customer-requirement documentation skills.
• Experience with tools such as Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools.
• Fluent written and spoken German and English are required.

Nice to have

• Knowledge of unmanned systems, C2 or mission-management systems, robotics, IoT, or software-based platform solutions.
• Experience with military, governmental, or other public-sector customers.

Culture & Benefits

• Flexible trust-based working hours and support for work-life balance.
• One flexible mobile-work day per week.
• Company pension scheme, subsidised EGYM Wellpass membership, bike leasing, and corporate discounts.
• Sponsored daily lunch budget and employee events.
• Company shuttle service between Laim in Munich and the Gilching location.
• Inclusive workplace focused on diversity, collaboration, professional growth, and technological excellence.