Customer Success Manager (General Manufacturing)

Location: Munich, Germany; hybrid role with 3 days per week in the Munich office

Company

hirify.global develops AI-native software that helps manufacturing teams digitize frontline operations and improve productivity.

What you will do

• Manage a portfolio of manufacturing customer accounts, including product usage, account health, and customer relationships.
• Guide customers through operational digitization by recommending use cases and tracking and communicating ROI.
• Partner with customers on contract renewals and commercial expansion.
• Coordinate action across Customer Support, Professional Services, Product Management, Sales, and other internal teams.
• Build internal processes and content to scale and mature the Customer Success function.

Requirements

• Bachelor’s degree required; MBA or master’s degree preferred.
• Direct experience implementing change in manufacturing and operations or implementing business information technology systems in operational environments.
• 4+ years of experience in Account Management, Customer Success, management consulting, or another client-facing role in manufacturing and operations.
• Experience with executive presentations, enterprise corporations, multicultural business environments, and cross-functional teams.
• Proficiency in German and English required.
• Ability to travel approximately 20% and work from the Munich office 3 days per week.

Culture & Benefits

• AI-forward, human-centered environment with high ownership and rapid development cycles.
• Opportunity for direct impact on the product and company culture.
• Company equity and a competitive benefits package.
• Commuter benefits, learning and development stipend, team events, and catered lunches three days per week.
• Flexible work schedule, unlimited vacation policy, and an inclusive dog-friendly office.