Customer Success Manager (BEAMON AI, DACH)

Location: Remote-first; travel may be required for customer meetings, international events, conferences, and team off-sites.

Company

hirify.global combines AI with rule-based and AI workflows to help legal professionals draft, summarize, research, review contracts, and automate legal processes.

What you will do

• Help customers successfully adopt BEAMON AI and create measurable business value.
• Use product usage analytics and customer feedback to improve engagement, satisfaction, retention, renewals, and expansion.
• Identify users who are stuck or at risk of churning and proactively resolve technical issues.
• Build customer relationships, act as a customer advocate, and share feedback with the Product team.
• Develop customer success best practices and collaborate cross-functionally to improve operational quality and efficiency.
• Meet customers and participate in or speak at international events and conferences.

Requirements

• Native German proficiency is required.
• Highly fluent English is required.
• B.Sc., M.Sc., or MBA in business, law, computer science, or a related field.
• Experience or professional exposure to the legal or legal technology industry.
• Strong communication skills for explaining technical issues to engineering and non-technical stakeholders.
• Ability to work empathetically in a fast-paced, dynamic startup environment and use AI in daily work.

Nice to have

• Experience in customer support, customer success, or enablement in legal technology.
• Experience rolling out AI software and supporting AI adoption.
• Experience with Userpilot, Pendo, or similar product analytics and adoption tools.
• Experience conducting webinars or training sessions.
• Startup or remote work experience.

Culture & Benefits

• Remote-first work environment with offices in New York, London, and Frankfurt.
• 30 vacation days, paid parental leave, Wellhub, JobRad, and a work-from-home allowance.
• Hands-on work with advanced AI models, including large language models and Retrieval-Augmented Generation techniques.
• Collaborative culture focused on ownership, ambition, and teamwork.
• Regular team off-sites across Europe and opportunities for continuous learning in AI-driven technologies.