Network Support Technician (Government)

Location: Washington, District of Columbia; office presence is required at least 5 days per week at the customer's site. Local and occasional overnight travel to government locations may be required.

Salary: $61,600–$68,000 per year.

Company

AT&T Global Public Sector provides secure, IP-enabled, cloud-based network solutions and professional services to the U.S. Federal Government.

What you will do

• Provide onsite and remote Tier 2 support for government LANs, associated applications, peripherals, connectivity, and end users.
• Install, configure, maintain, and troubleshoot network devices, servers, storage arrays, backup systems, and connected equipment.
• Support computers, printers, biometric devices, medical devices, smart displays, sensors, mobile devices, wireless equipment, and video teleconferencing infrastructure.
• Monitor ServiceNow assignment groups, resolve tickets, maintain documentation, and prepare daily, weekly, and monthly activity reports.
• Apply server configurations and security patches, check system and backup health, perform restore testing, and support inventory management.
• Participate in equipment deployments, cabling work, technical discussions, special projects, and scheduled after-hours on-call rotations.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Public Trust clearance is required.
• Associate degree or equivalent experience, plus at least 1 year of IT-related support experience.
• Demonstrated ability to troubleshoot desktop, network, and other IT issues; general knowledge of network products and systems.
• Ability to work independently with strong teamwork, communication, attention to detail, and follow-through.
• Must pass a Motor Vehicle Records check, maintain travel readiness, work in law enforcement environments, and transport equipment weighing up to 50 lbs.

Nice to have

• Enterprise IT support experience in a large, complex organization.
• Experience with system performance evaluation, optimization, hardware repairs, server and backup administration, and technology projects.
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan and tuition reimbursement.
• Paid time off, holidays, parental leave, and caregiver leave.
• Disability, life, accidental death, and supplemental insurance programs.
• Wellness programs, employee assistance programs, adoption reimbursement, and employee discounts.