Field Services Technician I

Location: Onsite in Fulton, Maryland, with travel to client sites; after-hours, night, and weekend work may be required.

Company

hirify.global provides healthcare IT and business solutions, including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services.

What you will do

• Manage service tickets through resolution, meet service-level expectations, escalate complex issues, and keep clients informed.
• Install, configure, and troubleshoot networks, Windows servers, cloud environments, operating systems, applications, endpoints, and managed services tools.
• Support Microsoft 365, backups, maintenance tickets, client onboarding, technology implementations, third-party vendors, and vendor applications.
• Travel to client sites for assessments, inventories, discovery, installations, and endpoint delivery and setup.
• Maintain ticket, asset, configuration, and knowledge documentation in IT Glue and follow change, maintenance, configuration, and upgrade procedures.
• Assist the Service Desk with call queues, identify recurring issues, and help restore service quickly.

Requirements

• High school diploma or GED equivalent.
• One to three years of field services or IT support experience.
• Basic knowledge of networking, including firewalls, routers, switches, and Wi-Fi.
• Proficiency with Windows Server, cloud server environments such as Azure and AWS, Microsoft 365, Windows, macOS, and Linux.
• Strong troubleshooting, communication, organization, time management, and prioritization skills.
• Ability to travel to client sites and work after hours, nights, or weekends as needed.

Nice to have

• Associate or bachelor’s degree in an IT-related field.
• CompTIA A+ certification.
• CompTIA Network+ certification.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid life and disability insurance.
• Employee Assistance Program.
• Professional development and career growth opportunities.
• Collaborative, supportive team culture and the opportunity to contribute to healthcare technology.