Junior Application Service Desk Analyst

Location: Vienna, VA, United States. Work location requirements vary by program; partial or full on-site presence may be required based on contract and client needs.

Salary: $40,000–$45,000 USD per year

Company

hirify.global delivers digital services and technology solutions for federal agencies supporting veterans, service members, and civilians.

What you will do

• Provide support for proprietary government applications in a help desk and call center environment.
• Respond to telephone and electronic support requests, including password resets, functionality questions, basic user training, and access requests.
• Learn multiple applications, identify common user issues, and provide effective resolutions.
• Enter, monitor, and update tickets in the call tracking system through resolution.
• Manage multiple customer issues calmly and professionally while maintaining positive user relationships.
• Meet established service-level targets for calls, response times, ticket closure, and customer satisfaction.

Requirements

• Active Secret Clearance or higher required.
• 2+ years of relevant experience.
• Customer service experience and strong written and verbal communication skills.
• Basic computer skills, including Microsoft applications, internet browsing, and PDF tools.
• Ability to follow call coverage, average call-time, ticket-volume, and other SLA requirements.
• Ability to work according to program-specific location requirements, including possible partial or full on-site presence.

Nice to have

• Previous application service desk, call center, or similar experience.
• Prior IT experience.

Culture & Benefits

• Benefits package supporting physical, mental, and financial health.
• Opportunities to learn new skills, take on new challenges, and advance professionally.
• Inclusive, growth-minded, and entrepreneurial work environment.
• Strong support for veterans, transitioning service members, and military spouses.