Lead Banking Operations - Cards (AI)

Location: Paris, France; hybrid workplace.

Company

hirify.global provides a finance workspace for SMEs with banking and financial tools across European markets.

What you will do

• Lead and develop a team of seven banking operations specialists through coaching, cross-training, and backup rotations.
• Own fraud, commercial, ATM, and Mastercard card disputes from initial review through second presentment under Mastercard and PSD2 rules.
• Make decisions on complex cases and manage operational risk and L1/L2 controls.
• Own KPIs and SLAs, forecast workload from live data, and manage backlogs, capacity, spikes, and absences.
• Scale operations by deciding which activities should remain in-house, move to the BPO partner, or be supported by automation and AI.
• Collaborate with Customer Care, AML & Fraud, Risk & Compliance, Product, and Operations Engineering.

Requirements

• At least three years of experience leading an operational team, ideally in banking, payments, or card operations.
• Experience owning KPIs and SLAs and planning operational capacity.
• Analytical approach to ambiguous or high-value cases and understanding of operational risk and L1/L2 controls.
• Daily use of AI tools and interest in collaborating with engineers to automate operational workflows.
• Fluent French and English.

Culture & Benefits

• Full ownership of the chargeback chain through hirify.global’s own card processor and direct Mastercard connection.
• Existing AI dispute analysis, automated alerts, and bots, with responsibility for extending the automation roadmap.
• Direct impact on fraud losses, chargebacks, and customer trust.
• Opportunity to lead a diverse team of senior analysts.
• Inclusive, skills-focused culture with more than 80 nationalities.

Hiring process

• The candidate journey takes 20 working days.