Technical Success Manager (Cybersecurity)

Location: Hybrid position based in the Amsterdam office, with a minimum of 3 days per week in the office.

Company

hirify.global provides AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and desired outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and deliver measurable customer value.
• Identify high-value cybersecurity use cases and guide customers from deployment to active operational use.
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical health insights for renewals, QBRs, account strategy, expansion, and cross-sell opportunities while representing customer feedback internally.

Requirements

• Fluency in French and English is essential.
• At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to explain complex technical concepts clearly to security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Work in a customer-facing role focused on sustained operational impact from cybersecurity technology.
• Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals.
• Operate within a culture centered on ownership, teamwork, high standards, urgency, and continuous learning.
• Access skills development and learning opportunities aligned with role expectations and career growth.