3 дня назад
Technical Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Success Manager (Cybersecurity): Driving customer adoption of AI-driven cybersecurity technology across security and IT operations with an accent on technical success planning, risk reduction, and measurable value realization. Focus on identifying adoption gaps, resolving integration and operational blockers, and supporting renewal, expansion, and cross-functional account strategy.
Location: Madrid Office; hybrid work with a minimum of 3 days per week in the Madrid office
Company
provides AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.
What you will do
- Build trusted relationships with customer security and IT teams and understand their priorities, workflows, and success outcomes.
- Create technical success plans that drive platform adoption, reduce risk, and accelerate time-to-value.
- Identify high-value security use cases and help customers embed the platform into daily security operations.
- Monitor product usage, engagement, and customer health indicators to identify adoption gaps and retention risks.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Partner with Account Executives and cross-functional teams on renewal readiness, QBRs, expansion, and customer feedback.
Requirements
- Fluency in Spanish and English is essential.
- At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Experience driving adoption, retention, technical value realization, and customer health improvement.
- Ability to explain complex technical concepts clearly to customers and internal teams.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Nice to have
- Experience with security operations, SOC workflows, threat detection, or incident response use cases.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.
Culture & Benefits
- Values include ownership, collaboration, high standards, urgency, and continuous learning.
- Investment in skills, learning, and opportunities for professional growth.
- Equal opportunity workplace with reasonable accommodations available during the application and interview process.
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