Key Account Manager - SaaS

Location: Glasgow, Scotland, United Kingdom; hybrid working from home with travel to the Glasgow office as required and customer-site travel across the UK.

Salary: £45,000 base salary plus commission on expansion and upsell revenue; £75,000 OTE.

Company

hirify.global develops on-premise ERP/MIS software for SME manufacturers, serving more than 700 customers across motorsport, aerospace, defence, and electronics. The business is part of Banyan Software and is investing in a cloud relaunch of its platform planned for Q4 2026.

What you will do

• Own and grow the existing customer base across SME manufacturing businesses.
• Build trusted relationships with production, operations, finance, and IT stakeholders.
• Develop account plans focused on retention, renewals, licence expansion, and module growth.
• Lead commercial conversations and meet quarterly and annual retention and expansion revenue targets.
• Work with Support, Implementation, and Product to improve adoption and identify growth opportunities.
• Build account management processes, maintain CRM and forecasting discipline in HubSpot, and support customers through the Javelin integration and cloud transition.

Requirements

• 3+ years of experience in software or SaaS account management, customer success, or a commercial growth role.
• Proven success meeting or exceeding revenue and retention targets and managing renewal and expansion conversations.
• Ability to build relationships with senior operations, production, and finance stakeholders in SME businesses.
• Strong organisation, commercial discipline, account planning, and CRM management skills.
• Manufacturing-sector experience is strongly preferred.
• Ability to work independently, operate in a results-driven environment, and build a new function from the ground up.

Nice to have

• Experience with HubSpot or a similar CRM.
• Understanding of production environments and manufacturing operations.

Culture & Benefits

• Opportunity to build and own a brand-new account management function.
• Direct reporting line to the Commercial Director.
• Defined book of more than 700 existing customers with no cold prospecting.
• Hybrid home working with office and customer-site travel.
• Opportunity to contribute during the Javelin integration and cloud relaunch growth phase.