Customer Solution Architect (Cybersecurity)

Location: United States; remote, with travel within the US for onsite customer meetings, training sessions, and industry events

Company

hirify.global provides a security validation platform spanning autonomous penetration testing, exposure validation, and breach and attack simulation.

What you will do

• Refine and scale customer success processes covering onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Build executive relationships and lead strategic account planning across enterprise customers.
• Lead customer advocacy initiatives, including case studies, reference calls, customer advisory boards, events, panels, and webinars.
• Collaborate with Sales, Product, Support, Channel, Marketing, and Customer Success to improve the customer experience and resolve escalations.
• Provide customer-driven feedback on product enhancements and feature requests.

Requirements

• At least five years of experience in Sales Engineering or Customer Success.
• Experience in security, cloud, and network systems, supported by a BS degree or equivalent education and experience.
• Broad knowledge of risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Understanding of solution architecture and design across on-premises and cloud environments.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Consultative, proactive, and outcome-focused approach with strong business acumen and collaboration skills.

Culture & Benefits

• Remote work arrangement within the United States.
• Opportunity to collaborate with Sales, Product Management, Customer Success, Support, Channel, and Marketing teams.
• Travel within the US for customer meetings, training sessions, and key industry events.