Customer Success Manager (Identity/Security SaaS)

Location: Dallas, TX, United States

Base salary: $110,000–$140,000 per year

Company

hirify.global is a developer-first identity provider offering authentication, MFA, SSO, and MCP/AI agent authentication through a drag-and-drop platform.

What you will do

• Own customer-success relationships across enterprise and commercial accounts throughout the customer lifecycle.
• Lead complex enterprise onboarding projects from kickoff through the first value milestone.
• Drive product adoption, retention, expansion, and renewal readiness by aligning solutions with customer goals.
• Conduct executive and quarterly business reviews, monitor health signals, and address churn risks early.
• Manage customer escalations and coordinate resolution with Engineering, Product, Support, Sales, Marketing, and Customer Success Engineers.
• Maintain success plans, health scores, account data, and performance reporting while improving CS playbooks and processes.

Requirements

• 5+ years of experience in customer-facing post-sales roles, including 3+ years in Customer Success Management, Strategic Account Management, or an equivalent role.
• Experience managing a diverse book of enterprise and commercial customers in a SaaS environment.
• Demonstrated success meeting or exceeding retention and expansion targets such as NRR and GRR.
• Strong executive communication, organization, analytical, forecasting, and escalation-management skills.
• Technical fluency sufficient to understand implementation questions and collaborate with engineering contacts.
• Ability to work in a fast-moving startup environment and manage multiple concurrent customer engagements.

Nice to have

• Experience with developer tooling, security, identity and access management, infrastructure software, CIAM, or security SaaS.
• Familiarity with OAuth, OIDC, SAML, MFA, SSO, SOC 2, GDPR, and CCPA.
• Experience with Gainsight, ChurnZero, Totango, Salesforce, HubSpot, or BI and reporting tools.
• Experience improving CS playbooks, health scoring, or processes, especially at an early- or growth-stage startup.

Culture & Benefits

• Medical, dental, and vision coverage with HSA and FSA options.
• Mental health support and wellness resources.
• 401(k) plan with employer support and tax-advantaged healthcare and dependent-care benefits.
• Maternity leave and a monthly internet allowance.
• Paid lunches when working from the office.
• Personal development budget and opportunities for courses and conferences.