Technical Customer Support Associate (Apple)

Location: Remote in Poland; candidates must be based in Poland and have sponsorship to live and work in Poland. Night shifts run from 8 pm to 8 am on Fridays, Saturdays, Sundays, and Polish Bank Holidays.

Company

hirify.global provides software for automating the deployment, management, and security of Apple devices in workplaces, schools, and healthcare organizations.

What you will do

• Respond to customer inquiries through chat, email, phone, and other support channels.
• Diagnose and resolve technical and account issues related to hirify.global products.
• Guide customers through workflows and provide installation, troubleshooting, and integration support.
• Handle requests effectively, escalating issues when necessary and prioritizing first-touch resolution.
• Develop product knowledge and stay current with new features, technologies, and industry trends.
• Participate in ongoing training to improve technical knowledge and service quality.

Requirements

• Fluent English at B2/C1 level is required.
• Strong problem-solving abilities and a customer-first approach.
• Basic technical knowledge, troubleshooting skills, and the ability to learn new software systems.
• Experience with CRM and support tools such as ServiceNow, Intercom, or similar platforms.
• Excellent written and verbal communication, organization, empathy, and attention to detail.
• Ability to work full-time night shifts on weekends and Polish Bank Holidays.

Nice to have

• Communication-level proficiency in German, Spanish, French, Japanese, or Chinese.

Culture & Benefits

• Open and flexible culture based on respect, trust, collaboration, and continuous improvement.
• Training, a defined customer support career path, and opportunities for horizontal growth.
• Opportunity to support a global customer base using Apple workplace technologies.
• Inclusive and supportive work environment with confidential accommodation support for disabilities and religious beliefs.