General Support Agent (IT Support)

Location: Prague, Czech Republic; nightshift work with a choice of hybrid or completely on-site work.

Company

hirify.global provides cloud-based products and customer infrastructure services in an international environment.

What you will do

• Act as the first point of contact for international customers during the nightshift.
• Provide first-level IT support and process customer tickets.
• Handle administrative, commercial, technical, organizational, and contractual enquiries.
• Review processes and procedures, manage customer data, and answer questions about payments and invoicing.
• Coordinate with billing and third-level support teams.

Requirements

• Completed commercial or technically oriented vocational training or a comparable qualification.
• Initial professional experience in a contact-center environment and the IT sector.
• Solid knowledge of ticket systems and good IT skills.
• Service-oriented, independent, and responsible approach to technical customer support.
• Strong communication skills and very good English.
• Availability for nightshift work in the Czech Republic.

Culture & Benefits

• Remote or hybrid work with flexible hours and equivalent technical equipment at home and in the office.
• Workation across the EU and access to a summer office in Mallorca.
• 30 days of vacation, additional days off on Christmas Eve and New Year’s Eve, and additional sick pay.
• Meal vouchers, a MultiSport Card, fitness and wellness facilities, and corporate discounts.
• Professional and personal development opportunities, company events, and an open feedback culture.
• Additional shift allowances for occasional weekend and public holiday work.