Associate Technical Support Engineer - APAC (Cybersecurity)

Location: Singapore; fully remote role open across the Americas region

Salary: S$70,000 per year

Company

hirify.global provides cybersecurity technology, threat intelligence, and expert services for protecting critical infrastructure, including power, water, pipelines, hospitals, and manufacturing systems.

What you will do

• Serve as the primary contact for enterprise customer support requests through email, chat, phone, and ticketing.
• Triage cases by severity and impact, troubleshoot known issues, and apply documented solutions in existing customer environments.
• Use AI tools to draft responses, summarize case histories, and find relevant knowledge while verifying results and retaining ownership.
• Escalate complex issues to Tier 2 and Tier 3 while maintaining context and helping drive resolution.
• Document system details, error messages, troubleshooting steps, upgrades, patches, and configuration changes.
• Contribute technical content to the knowledge base using Knowledge-Centered Service practices and participate in a weekend on-call rotation approximately once per month.

Requirements

• Excellent written and verbal communication with technical and non-technical enterprise audiences.
• Strong troubleshooting and problem-solving skills with a methodical, curious approach.
• 1–3 years of experience in technical support, IT, or a customer-facing technical role, or equivalent demonstrated ability.
• Working familiarity with the Linux command line and core networking concepts, or the ability to learn them quickly.
• Comfort using AI tools and judgment to verify their output.
• Self-starter mindset, ownership, and motivation to protect critical infrastructure.

Culture & Benefits

• Remote-first, mission-driven environment spanning North America, Europe, the Middle East, and APAC.
• Work focused on protecting essential systems and communities from cyber threats.
• Competitive equity package.
• Comprehensive benefits plan.
• Team-wide weekend on-call rotation for time-sensitive issues.