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4 дня назад

Junior Application Support Engineer

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Portugal/Europe
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Junior Application Support Engineer (Software Support): Providing first-line support for business applications, troubleshooting user issues, and maintaining reliable system performance with an accent on incident resolution, documentation, and user enablement. Focus on identifying root causes, escalating complex problems to development teams, and improving support processes and tools.

Location: Lisbon, Portugal; hybrid work model. Candidates must already have the legal right to work in the European Union.

Company

hirify.global provides application support services for a client in the technology industry.

What you will do

  • Provide first-line technical support for application-related issues and resolve user inquiries.
  • Troubleshoot problems, identify root causes, and implement effective solutions.
  • Collaborate with development teams to escalate and resolve complex technical issues.
  • Document support activities and contribute to continuous process and tool improvement.
  • Assist with user onboarding, application training, system monitoring, and routine maintenance.

Requirements

  • At least 1 year of experience in application support or technical support.
  • Solid understanding of software applications and troubleshooting methodologies.
  • Communicative English and French are required.
  • Ability to work effectively in a hybrid environment with on-site and remote work.
  • Existing legal right to work in the European Union is required.

Nice to have

  • Experience with support ticketing systems or ITSM tools.
  • Technical support or related certifications.
  • Knowledge of basic scripting or automation tools.

Culture & Benefits

  • Hybrid work model in Lisbon.
  • Opportunity to support software solutions focused on user experience and operational efficiency.
  • Exposure to collaboration with development teams and continuous improvement initiatives.

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