Junior Technical Support Specialist Level 1 (Cybersecurity)

Location: Bucharest, Romania; hybrid work with 1–2 days per week from the office. Candidates must be able to commute to Bucharest. Night shift: 18:00–02:30.

Company

hirify.global provides cybersecurity solutions for business-critical SAP, Oracle, and other enterprise applications across on-premises, cloud, and hybrid environments.

What you will do

• Respond to customer cases and inquiries through the SFDC ticketing system.
• Gather technical details and perform initial troubleshooting using internal tools, documentation, and the knowledge base.
• Validate customer entitlements, system IDs, license keys, licensed systems, and users.
• Document investigations and resolutions, escalate complex issues to Level II/III engineers, and support senior engineers with testing and follow-up.
• Suggest updates to the internal knowledge base and participate in training on SAP, the hirify.global platform, and cybersecurity.

Requirements

• 0–2 years of experience in technical support or IT helpdesk; internships and academic projects are welcome.
• Basic understanding of operating systems, networking, and enterprise applications.
• Strong communication and problem-solving skills, with the ability to learn quickly and follow structured troubleshooting processes.
• Comfort using ticketing systems and documenting technical interactions.
• Availability for the 18:00–02:30 night shift and ability to commute to Bucharest for hybrid office work.
• Interest in SAP, enterprise security, and hirify.global products.

Nice to have

• Linux fundamentals.
• Exposure to databases, Python, Bash, AWS, or Azure.
• Experience with license or entitlement validation.
• Understanding of ITIL or ITSM frameworks.

Culture & Benefits

• Mentorship from experienced support engineers.
• Professional development and certification opportunities.
• Collaborative, high-achievement work environment.
• Competitive compensation and benefits.