Junior Customer Success Manager (Cybersecurity)

Location: Hybrid role based in Madrid or Barcelona, Spain; collaboration with the Madrid office, Paris, and Stoïk headquarters.

Company

Stoïk provides cyber insurance and cybersecurity solutions, including prevention tools, Managed Detection & Response, and Email Security.

What you will do

• Guide customers through onboarding after purchasing cyber insurance and configure external scans, phishing simulations and training, Active Directory scans, and cloud scans.
• Drive activation and adoption of Managed Detection & Response and Email Security for Managed Services customers.
• Provide basic and advanced implementation support through a ticketing process while meeting service-level targets.
• Improve onboarding experiences, implementation rates, and customer engagement.
• Collect structured feedback from customers and brokers to inform Product and Operations roadmaps.
• Identify and qualify cross-sell opportunities, build detection playbooks, and collaborate with Cyber Sales to expand services and support renewals.

Requirements

• First professional experience in SaaS or technology, ideally in a customer-facing or customer success role.
• Ability to drive commercial outcomes through relationship management, including cross-sell, upsell, and retention.
• Strong communication, presentation, interpersonal, analytical, and process-oriented skills.
• Business proficiency in Spanish and English is required.
• Based in Madrid or Barcelona, Spain.

Nice to have

• Experience in cybersecurity or insurance.
• French language skills.

Culture & Benefits

• Hybrid work environment connected to offices in Spain and France.
• Cross-functional collaboration with Cyber Sales, Product, Tech, Operations, Marketing, and brokers.
• Full-time employment within the Customer Success department.

Hiring process

• Screening call with Talent Acquisition.
• Interview with the CSM Lead Spain and an onboarding mock-up call with Customer Success leadership.
• Basic IT/cybersecurity test followed by cultural-fit interviews with founders and the Spanish Country Manager.