Customer Account Manager

Location: United Kingdom - London. Primarily remote, with required travel for project kick-offs and client meetings across the UK.

Company

hirify.global is associated with Lightbulb Analytics, a UK-based data analytics and telematics software company focused on improving fleet efficiency through vehicle and operational data.

What you will do

• Manage customer onboarding and software implementation projects from initiation through completion.
• Provide first-level customer support by triaging tickets, gathering information, escalating issues, and coordinating timely resolution.
• Act as a primary customer contact, delivering training, documentation, and enablement resources.
• Monitor customer success metrics and identify opportunities to improve satisfaction and product adoption.
• Gather customer feedback, feature requests, and usage trends to support product roadmap planning.
• Coordinate with Sales, Support, Product, Engineering, and Operations teams to meet project deadlines and improve workflows.

Requirements

• At least 2 years of experience in customer success, implementation, project coordination, or customer support within a software or SaaS environment.
• Experience supporting software implementations, onboarding, or rollouts.
• Technical aptitude covering software architecture, system workflows, APIs, integrations, databases, and data flows.
• Experience troubleshooting complex software issues and collaborating with Engineering and Product teams.
• Strong communication, presentation, organization, and project coordination skills.
• Experience with CRM and customer success tools such as Salesforce, Zendesk, or similar platforms.

Culture & Benefits

• Primarily remote working arrangement with travel across the UK for project and client engagements.
• Cross-functional collaboration with Sales, Support, Product, Operations, Engineering, and client stakeholders.
• Opportunity to influence product roadmap decisions through structured customer feedback.
• Regular customer-facing work focused on long-term satisfaction, adoption, and retention.