Senior Customer Success Manager, Enterprise

Location: London, UK; hybrid work

Company

hirify.global provides an enterprise agentic marketing platform that helps brands manage, measure, and optimize visibility across AI and traditional search through structured data, APIs, and generative interfaces.

What you will do

• Manage a portfolio of enterprise customers, increasing platform adoption, retention, growth, and satisfaction.
• Build customer relationships and serve as the primary contact for post-sales activities.
• Develop strategic success plans, conduct regular business reviews, and demonstrate the value of hirify.global products and services.
• Share customer feedback and product roadmap insights while coordinating with Support, Product Management, Services, Sales, Solution Engineering, and GTM teams.
• Analyze customer data to identify upsell and cross-sell opportunities and support growth initiatives.
• Manage renewal strategies, forecast renewals, and proactively mitigate customer risks.

Requirements

• At least 7 years of experience in a strategic customer success management role with enterprise customers.
• Experience managing a book of business with strong gross retention and predictable outcomes.
• Knowledge of digital marketing technologies, including social media marketing, digital experience, reputation management, customer experience, and marketing performance platforms.
• Familiarity with Google, Apple, and Facebook listings networks and marketing strategies for multi-location businesses.
• Ability to derive insights from performance data and present value stories to key stakeholders.
• Strong negotiation, influencing, communication, analytical, problem-solving, and project management skills.

Nice to have

• BA/BS degree in Sales, Business, Marketing, or Computer Science.
• Experience in organic search or local SEO within digital media.
• Familiarity with Challenger Sales Methodology.

Culture & Benefits

• Hybrid work environment based in London.
• Opportunity to collaborate across Sales, Support, Product Management, Services, Solution Engineering, and GTM functions.
• Results-driven and engaging culture focused on employee contribution and professional growth.
• Commitment to an inclusive workplace and reasonable accommodations for people with disabilities.