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8 дней назад

Technical Account Manager (AI)

Формат работы
remote (только Japan)
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Account Manager (AI): Managing complex hospitality accounts and driving adoption, retention, and expansion through Lighthouse products, integrations, data, and AI capabilities with an accent on technical advisory, account strategy, and measurable customer value. Focus on diagnosing API and PMS/channel integration scenarios, validating AI-generated insights, and coordinating customer-facing resolution across Commercial, Customer Care, Engineering, and Product.

Location: Japan; remote

Company

hirify.global is an AI-powered hospitality software company that transforms hotel data into real-time commercial intelligence.

What you will do

  • Own the technical relationship across a portfolio of complex, high-value hospitality accounts.
  • Partner with Account Executives on account strategy, adoption, retention, expansion, and renewal planning.
  • Provide technical insights on usage, adoption, ROI, risks, opportunities, and churn signals.
  • Advise customers on hirify.global products, integrations, data structures, APIs, AI capabilities, and PMS/channel connectivity.
  • Build adoption plans, lead QBRs and value reviews, and drive sustained use of core products and AI functionality.
  • Coordinate complex technical engagements across Commercial, Customer Care, Engineering, Product, and customer stakeholders.

Requirements

  • Senior-level experience providing commercially oriented technical account guidance.
  • Strong expertise in product adoption, account management, retention, expansion, and renewal support.
  • Understanding of BI data structures, market codes, OTB versus Actuals, data quality, APIs, data flows, and PMS/channel integrations.
  • Ability to explain complex technical scenarios and translate technical capabilities into measurable business value.
  • Knowledge of hirify.global products including Connect AI, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.
  • Ability to validate AI-generated insights and maintain accuracy and customer relevance.

Culture & Benefits

  • Remote work from Japan or work from one of hirify.global’s global offices.
  • Flexible time off and autonomy to manage work-life balance.
  • Collaborative, inclusive team with colleagues across multiple countries.
  • Workshops, training, frameworks, tools, and career development opportunities.
  • Competitive compensation and referral bonuses.

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AI jobsSaaS jobs