Senior Renewal Representative – HiEd (EdTech)

Location: US-REMOTE; remote role. Travel of up to 20% may be required to support higher education clients.

Salary: $74K–$92K annually.

Company

hirify.global creates intuitive products that support learning, personal development, education, and career growth.

What you will do

• Manage medium and large-scale renewal accounts, ensuring timely and accurate renewals.
• Develop renewal strategies focused on customer retention and account expansion.
• Partner with Customer Success Managers and Sales Representatives on account strategy and customer health.
• Create and manage complex renewal quotes using customer needs and usage data.
• Forecast renewals, report risks and opportunities, and track performance metrics.
• Lead negotiations and improve quoting tools, CRM practices, and renewal processes.

Requirements

• At least 3 years of experience in customer success, account management, or renewal management.
• Experience with high-value, multi-product customer accounts, preferably in SaaS or education technology.
• Strong negotiation, communication, organization, and interpersonal skills.
• Ability to analyze usage data, identify trends, and improve operational processes.
• Advanced proficiency with Salesforce, Gainsight, Clari, and Gong.
• Bachelor’s degree in Business, Education, or a related field is preferred.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible remote, hybrid, and in-office collaboration options depending on role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period.
• Wellness programs, mental health support, professional development resources, and tuition reimbursement.
• Employee recognition through the Motivosity program.
• Background check and identity verification are required during hiring.