Renewals Specialist (SaaS)

Location: Remote in the United States; listed locations are New York, Florida, Massachusetts, New Jersey, and Virginia

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed and more than 500 integrations.

What you will do

• Own the end-to-end commercial renewal process for an Enterprise portfolio with contracts typically worth €20k–50k ARR.
• Prepare renewal quotes, negotiate pricing and terms, manage procurement and legal discussions, create order forms, and coordinate signatures.
• Manage approximately 60 renewals per quarter with accurate dates, next steps, forecasts, and CRM records.
• Partner with Scaled Customer Success Managers to identify churn and commercial risks early.
• Build scalable renewal processes, templates, operating rhythms, workflows, and automation.
• Coordinate with Finance, Legal, Sales, and Customer Success to resolve renewal blockers.

Requirements

• Experience with commercial renewals, account management, or commercially focused Customer Success in B2B SaaS.
• Experience managing a high-volume customer portfolio and multiple commercial conversations simultaneously.
• Confidence negotiating pricing and contractual terms, including quotes, order forms, procurement, legal review, approvals, and signatures.
• Strong operational discipline with renewal forecasting, pipeline management, CRM hygiene, and on-time contract execution.
• Experience in a high-growth startup and a builder mindset focused on improving processes.
• Existing right to work in the United States is required; the company language is English.

Nice to have

• Experience with scaled Customer Success or renewals models.
• Experience with mature renewals functions at larger SaaS companies.
• Experience with Salesforce, Gainsight, or similar CRM, Customer Success, or renewals tooling.
• Experience using hirify.global or another workflow automation platform.

Culture & Benefits

• Remote-first work with a distributed team and regular off-sites.
• US benefits include medical, dental, vision, HSA, 401(k) with a 4% employer match, disability insurance, and life insurance.
• US employees receive 20 vacation days, 8 sick days, and public holidays.
• Annual €1,000 learning budget, equity, and $100 per month for open-source projects.
• Regular hackathons, transparent company communication, and a focus on diversity and inclusion.