Strategic Accounts, Customer Success Manager (SaaS)

Location: US-Remote

Salary: $112,000–$175,000 annually for remote roles, depending on the compensation tier; equity offered.

Company

hirify.global provides on-demand pay and financial wellness tools that give employees real-time access to earned wages and help employers modernize payroll.

What you will do

• Manage the customer lifecycle from kickoff and launch through ongoing success as the primary account contact.
• Create strategic account plans, define joint success metrics, and communicate value realization to enterprise customers.
• Build relationships with HR, Payroll, IT, Finance, and executive stakeholders.
• Collaborate with Growth, Marketing, Product, and Operations to drive adoption and customer satisfaction.
• Lead customer escalations and coordinate timely resolutions.
• Identify upsell, cross-sell, retention, and product improvement opportunities using customer feedback and analytics.

Requirements

• 7–10+ years of Customer Success experience in a fast-moving HCM or SaaS company.
• Experience managing Fortune 500 or national accounts.
• Ability to communicate with, present to, and influence executive-level stakeholders.
• Experience with Salesforce or HubSpot, Catalyst, and HCM, HR, or Payroll software.
• Data-driven approach with strong analytical and decision-making skills.
• Track record of exceeding retention, customer satisfaction, and upsell or cross-sell goals.

Culture & Benefits

• Health, vision, and dental insurance.
• Equity ownership opportunity.
• Life, AD&D, short-term, and long-term disability coverage.
• Employee Assistance Program and Employee Resource Groups.
• Unlimited PTO and company outings and events.
• 401(k) with company match and an inclusive, collaborative work environment.